You have reached our new online ticket system for getting help from the ByBlacks.com team.
When submitting a ticket, please make sure to select the Department that best covers the help required.
Our Customer Success Team provides support Mondays to Fridays (except for public holidays), from 09:00 to 17:00 EST. From May to labour day, all team members work 09:00 to 18:00 EST Monday to Thursday, and 09:00 to 12:00 EST on Fridays.
Due to the various time zones of our readers, we cannot offer live support. However, be assured that your ticket will be answered as soon as possible in the before-mentioned schedule.
Please provide as much information as possible regarding your enquiry (working links if you are requesting technical support, accurately describe your problem and steps to replicate it etc).
If you are requiring technical support, please set up a user account first by clicking here.
