You have reached Help Desk system.

When submitting a ticket, please follow these steps:

  • Click here to log in using your username/password combo
  • Once you are logged in click here to submit your ticket.
  • Select the Department (Sales, Editorial, Tech Support) that best covers the help required.
  • Provide detail of the issue that you need help with.

Our Customer Success Team provides support Mondays to Fridays (except for public holidays), from 09:00 to 17:00 EST.

Summer Hours (May 1 to labour day) are 09:00 to 18:00 EST Monday to Thursday and 09:00 to 12:00 EST on Fridays.

Due to the various time zones of our readers, we cannot offer live support. However, be assured that your ticket will be answered within two business days in the before-mentioned schedule.

Submit Ticket

Need help? Just submit a ticket using this link and our staff members will take care of your issue.

View Tickets

Access and manage your current tickets. In order to view them, you will have to be logged in.

Search Tickets

Search through your own tickets. In order to perform the search, you will have to be logged in.


Company info Company info

Get help on company policies, contact info, team members and how the company was started.

Digital Banner Ads Digital Banner Ads

Get help on ordering digital banners.

Directory Listing Directory Listing

Get help on how to get your business directory listing featured on

Editorial Editorial

Get help on how to pitch a story idea, or get a sponsored article on

Job Postings Job Postings

Get help on how job posting service works.

People's Choice Awards People's Choice Awards

Get help and info on our People's Choice Awards.

Restaurant Week Restaurant Week

Get help and info on ByBlacks Restaurant Week, Spring and Fall Editions.

My Tickets

You have to be logged in in order to access this area.

Click here to login