You have reached our new online ticket system for getting help from the team.

When submitting a ticket, please make sure to select the Department that best covers the help required.

Our Customer Success Team provides support Mondays to Fridays (except for public holidays), from 09:00 to 17:00 EST. From May to labour day, all team members work 09:00 to 18:00 EST Monday to Thursday, and 09:00 to 12:00 EST on Fridays.

Due to the various time zones of our readers, we cannot offer live support. However, be assured that your ticket will be answered as soon as possible in the before-mentioned schedule.

Please provide as much information as possible regarding your enquiry (working links if you are requesting technical support, accurately describe your problem and steps to replicate it etc).

If you are requiring technical support, please set up a user account first by clicking here.

Submit Ticket

Need help? Just submit a ticket using this link and our staff members will take care of your issue.

View Tickets

Access and manage your current tickets. In order to view them, you will have to be logged in.

Search Tickets

Search through your own tickets. In order to perform the search, you will have to be logged in.


Company info Company info

Get help on company policies, contact info, team members and how the company was started.

Digital Banner Ads Digital Banner Ads

Get help on ordering digital banners.

Directory Listing Directory Listing

Get help on how to get your business directory listing featured on

Editorial Editorial

Get help on how to pitch a story idea, or get a sponsored article on

Job Postings Job Postings

Get help on how job posting service works.

People's Choice Awards People's Choice Awards

Get help and info on our People's Choice Awards.

Restaurant Week Restaurant Week

Get help and info on ByBlacks Restaurant Week, Spring and Fall Editions.

My Tickets

You have to be logged in in order to access this area.

Click here to login